Twelve O’Clock High is a 1949 American war film about aircrews in the United States Army’s Eighth Air Force who flew daylight bombing missions against Nazi Germany and occupied France during the early days of American involvement in World War II.(Wikipedia)
I saw an article on LinkedIn a few weeks ago about great leadership movies. I was surprised “Twelve O’clock High” did not make the top ten. Someone left a comment about it and I took the opportunity to watch it again on Netflix instant. I have seen it three or four times and I have to say it gets better each time.
There are so many lessons we can pull from this movie whether we are managers or colleagues who are managed. we cannot all be General Savage in the movie and the Mighty 8th is still not around, but we can all learn from the movie. The theme or point that is made in one part of the movie that I firmly identify with. Faced with a “hard luck” unit, without any clear explanation, Gen. Savage tells all of the crews that they will start with the basics and practice, practice, practice. Practice bombing, practice flying in formation, and practice navigation. All basics for a bombing squadron.
Whenever there is an issue, or a problem that seems to be escalating concentrate on the basics. Concentrate on the basic procedures that makes the company successful. For most of us in field service that means customer service. I concentrate on communicating with the customers, meeting ETA’s, resolving issues or ordering parts on the spot, being professional, being friendly, and finally following up with the customer once the service is complete. Focusing on these basics improves the product you deliver, satisfies the office that procedures are being followed, and makes the day easier on you.
Field service can sometimes be a tough line of work, spend some time thinking about how you can make your day run more smoothly.
Check out the movie, let me know what you think.