ServiceMax recently published a whitepaper discussing the path to profitability. Whether you choose to use the ServiceMax software or not, their 5 steps towards profitability make sense regardless of industry.
- Just say no to giving away service for free.
- Optimize scheduling
- Never lose parts or tools. Ever
- Market Service better. Sell better
- Go Mobile
Here is a link to the white paper http://servicemax 5 steps
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