Field Service and Social Media


Social media has the potential to better equip field service reps to succeed. I am interested to hear if any other service groups have used social media with success.  Facebook, Google +, and Trillian have all had an impact on the business to consumer relationship, but have any organizations developed a true interactive, collaborative model for their field service organizations?  The potential benefits are significant, but only if all members of the organization take advantage of the opportunity.


“Social channels and tools are no longer solely for the world of the consumer to read reviews about restaurants or to post pictures on vacation.  Social tools have the opportunity to spark innovation, communication, and resolution for the field service team.”

Aly Pinder Jr, Aberdeen Group World of Field Service

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