Making UnHappy Customers Happy

1982-finger-smiley-facesGreat article on how customer service makes the difference between a good service call and an excellent service call.

http://tinyurl.com/mo8ppbh

Field service personnel have a huge impact on the perception the customer has of the product, service, and the company you represent.  Technicians who better understand what a customer needs when you walk into a place of business are the most successful techs.

 

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