Capturing over 100 million amazing moments every year with cameras around the world my client is the leading image capture partner for the leisure and entertainment market.
This is a unique opportunity to join the US team.
Your role will be to lead, manage and coach a team of Technicians, Engineers and Senior Engineers providing diagnosis, repair and maintenance of systems and infrastructure, maximising system availability and uptime.
To ensure compliance with all regulatory and legal requirements with regard to operations within the area/region of responsibility.
Main Duties and Responsibilities
To proactively lead and manage the North America Field Service team in the provision of high quality support and maintenance of systems, equipment and infrastructure in the area of responsibility, while maintaining a customer focused approach and striving for continuous improvement.
To ensure that service support and resolution of the customer needs and requirements are actioned within contractual SLA’s and/or local agreements.
To ensure Field Service team capability is maximized to deliver a quality service in relation to technical support; installation, repairs, maintenance and upgrades.
To plan, prepare and implement effective resource management plans, enabling the prioritization of daily Field Service activities to ensure maximum system availability and uptime.
To ensure that the Field Service team is fully trained in all areas of technical competency and providing outstanding customer service.
To manage all day to day Health, Safety and Welfare issues and own and lead personal development for the Field Service team.
To provide day to day line management support to direct reports including coaching, managing absence, preparing schedules, performance management. This list is not exhaustive.
To provide key stakeholders with regular management reports and updates with regard to Field Service capability and performance within agreed timescales.
In cooperation with the VP, Engineering Ops, set and manage Field Service team KPIs and provide regular reporting
To work in close cooperation with the Engineering Project Manager and Head Office logistical and supply functions to effectively manage and support installations and upgrades.
Provide regular service reporting to North American account managers.
To undertake any other duties that are reasonably requested from time to time
If you are interested in this exciting opportunity then please e-mail your CV to firstname.lastname@example.org
Response Network Limited
Aspect Business Park
Office: 0115 8561082
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