Rostering versus Scheduling

ron palinkas national field service efficiency

 

 

Interesting points from Field Service News http://fieldservicenews.com/

 

 

Rostering ensures that you have enough people to fulfill the demand at any point in time. Scheduling ensures those people are doing the right things at the right time.”

“Real productivity gains only come when making the step change from rostering to scheduling. Best-in-class service organisation achieve 81% performance in worker utilization Scheduling enables you to take into account when allocating work such a location and skill set.”

“The daily challenge for field service organisations is how deal with the unexpected without compromising productivity or letting customers down. According to the McKinsey Improving Workforce Productivity, an average 5-10% of jobs are cancelled each day an 10-20% or tasks run shorter or longer than expected.   Managing this requires real-time visibility of your engineers and a dynamic scheduling app that allows you to move work allocation one job at a time.”

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