The graph shows how industries are changing their focus from goods producing jobs to service producing jobs. Nowhere is this more important than in the field service segment. Slowly, manufacturers are from produce and sell, to produce sell and service. The new economic trend called “servitization” is a smart step to retain brand identity and have influence on the customer experience. Servitization implementation places the routine and emergency service of those goods in the hands of factory representatives. What better way to ensure that they are being maintained in the best way possible. I had reviewed labor statistics previously but felt this was an eye-opening set of data.
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